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These are some of the questions asked of our Hotline.  The answers are within the context of the Department of Defense.  If you have further questions regarding these answers, please contact the DoD Lock Program Technical Support Hotline at (800) 290-7607, DSN 551-1212, or by email using the Technical Support Hotline Request form.

Read this Q&A document about GSA-approved security containers.

 

Click on any question to see it's answer.  Click on the question again to hide the answer.

Q.1

I'm having a problem with my X-09 combination lock.  I enter the combination, dial right and "OP" is displayed.  I continue dialing to the right indefinitely, but the lock doesn't unlock. What could be the problem, and what can I do about it?

Q.2

Do the locks on both a secure room and on containers inside the room need to meet FF-L-2740 specifications?

Q.3

What is the procedure if an FF-L-2740B combination lock fails under warranty?

Q.4

Why do I need to use Standard Form 700?

Q.5

What strike plate do I need with my new FF-L-2890B Deadbolt Device?

Q.6

What do I need to store classified materials or arms, ammunition, and explosives (AA&E)?

Q.7

I need a GSA-approved security container to replace a container that is not approved.  Where can I go to get a replacement without having to purchase a new one?

Q.8

How can I tell if my FF-L-2740B lock is under warranty?

Q.9

How do I retrofit a GSA container with two locks on the control drawer?

Q.10

One of my GSA containers is a field safe.  Does it need to have an FF-L-2740 lock?

Q.11

How do I identify the difference between the S&G 2740 lock and the S&G 2937 lock?

Q.12

Does my GSA-approved security container contain asbestos?

Q.13

Do I need to replace the X-09 lock on my armory vault door?

Q.14

How do I dispose of my locks, or GSA-approved security containers?

Q.15

Do I have to be GSA approved or certified to work on an FF-L-2740 lock?

Q.16

We just purchased a new GSA container and the combination lock isn't functioning correctly.  Who do I contact?

Q.17

Can I secure a field safe to a structure by locking a chain through the handle(s)?

Q.18

What is Optional Form 89 used for?

Q.19

I dialed my Kaba Mas FF-L-2740B lock open yesterday and it worked fine.  Today I tried to open it and the dial was difficult to turn, why?

Q.20

Since Mosler has gone out of business, where can I get replacement handles for GSA approved Mosler containers?

Q.21

What high security hasps are available for securing arms, ammunition, and explosives (AA&E)?

Q.22

Can a Diebold Class 2 container be retrofitted with a lock meeting FF-L-2740?  Will it provide the required security for storage of classified information?

Q.23

What is the procedure if a lock is damaged by the installer or fails from abuse?

Q.24

How can I tell if my container is a GSA-approved field safe?

Q.25

I need replacement keys for my Sargent and Greenleaf 831B or Hi-Shear LK1200 high security padlocks.  Where can I get them?

Q.26

What is required to order a new GSA-approved security container?

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