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High Security Padlock Services
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The DoD Lock Program can provide the following services for S&G 833C, S&G 951, and TUFLOC high security padlocks to all branches of the military, federal agencies, and DoD contractors.
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Disposal (Demilling)
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All high security padlocks, keys, and components placed out of service or no longer serviceable must be sent to the DoD Lock Program for proper disposal/destruction.
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Lock Cylinder Installation
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A minimum of one key from the installed cylinder and the new (purchased) replacement lock cylinder are required to be sent with the padlock to perform this service.
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Broken Key Extraction
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If a piece of your key has broken off and is stuck in the lock's cylinder, you can send it to the DoD Lock Program.
We'll attempt to recover the broken debris. In order to perform this service, all remaining keys and key pieces are required to be sent in.
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Lock Repair
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In order to perform this service, all keys and lock components are required to be sent in.
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New High Security Cylinder & Keys Serialization
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Upon receipt of new high security padlocks or TUFLOC locks that have cylinder/keys without serial numbers, the following steps must be performed:
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- Using the maintenance key, remove the cylinder from each new lock. Be sure to keep remaining parts together for re-assembly.
- Pair each cylinder with its respective keys (1 maintenance (control) & 2 operator keys).
For multiple locks, be sure to package each cylinder and key set separately.
Use of small ziplock bag is recommended for each key/cylinder set.
Note: You can package multiple key/cylinder sets in the same box.
- On the service request form, be sure to select the appropriate "Lock Model" and select "Serialization" under the "Service Requested" section.
- Complete the "Contact/Return Shipping Information" section of the form. Maintain a copy of the form, for tracking purposes. Place the service request form in the box.
- Use the mailing label, at the bottom of the form, to ship cylinders and keys to Port Hueneme.
Do not ship lock housings (upper and lower body). Only the cylinders and keys should be shipped.
Shipping to DoD Lock Program is the only cost to the command.
There is no fee for the serialization of these keys. DoD Lock Program will pay for return shipping.
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In all requests for service you must first call the DoD Lock Program Technical Support Hotline at (800) 290-7607,
or DSN (312) 551-1212.
You will be instructed to fill out our
High Security Padlock Service Request form
and send it to us along with the locks and keys where applicable.
Since these locks and cylinders are controlled items, you MUST mail them to Port Hueneme in a trackable delivery method such as Fedex, UPS, or certified/registered mail via US Postal Service.
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